NHTSA Complaint #757905 — 1990 FORD F350

I AM SPEAKING ON BEHALF OF THE OWNER, I AM TED SCHORE OF OCALA,FL PINEYWOODS AUTOMOTIVE 352-629-6727 THE CUSTOMER HAD THE TRUCK TOWED IN BECAUSE OF A NO START (BATTERY WAS BAD) AND AFTER THE REPAIR AND RUNNING NOTICED A FUEL SMELL AND LARGE FUEL LEAK FROM THE BELL HOUSING AREA. THE LEAK WAS FROM THE FUEL RETURN LINE FROM THE PRESSURE REGULATOR TO THE CONNECTION TO THE LINE FROM THE TANK, APPROX 12 INCHES LONG AND METAL. THE PINCH WELD ABOVE THE BELL HOUSING RUBBED THE LINE THROUGH. I CHECK FOR SERVICE BULLETINS AND RECALLS AND FOUND A RECALL NUMBER 94S80, I CALLED THE LOCAL FORD DEALER TO ARRANGE TOWING AND FOR THE RECALL TO BE PERFORMED AND WAS TOLD THE RECALL HAD ALREADY BEEN DONE BY BAY HARBOR FORD IN ENGLEWOOD FLORIDA. I CALLED THE 1-800 NUMBER GIVEN TO ME BY THE LOCAL DEALER (DEARBORN?) AND WAS TOLD THE IT HAD INDEED BEEN DONE BUT THEY WERE NOT GOING TO DO ANYTHING ABOUT IT NOW, I INFORMED THEM THAT ALTHOUGH THEY SHOW IT BEING DONE THAT IT WAS NOT THEY PRETTY MUCH SAID IT WAS NOT FORDS PROBLEM AND THE CUSTOMER WOULD HAVE TO PAY TO HAVE IT REPAIRED. WELL MY PROBLEM IS THIS. THE BAY HARBOR FORD HAS BEEN PAID TO PERFORM THE RECALL BUT IT HAS NOT BEEN DONE. THE OLD LINE WAS METAL WHERE THE NEW RECALL WAS FOR A PLASTIC LINE, THE KIT ALSO HAD A VINYL TRIM PIECE TO COVER THE PINCH WELD THAT RUBBED THE LINE IN THE FIRST PLACE. THE KIT NUMBER FROM FORD WAS F4TZ-9J332-A I WAS TOLD IT WAS ON NATIONAL BACK ORDER BUT THE PARTS MAN WAS ABLE TO GET IT THROUGH ANOTHER FORD DEALER. I JUST WANTED TO INFORM YOU OF THIS BECAUSE IT WAS A REAL FIRE DANGER AND UNSAFE TO DRIVE. FORD"S ATTITUDE WAS JUST PLAIN WRONG. I WOULD THINK THAT THE DEARBORN OFFICE WOULD HAVE PAID TO HAVE THE TRUCK TOWED TO THE NEAREST DEALER, INSPECTED, MADE NOTE OF THE RECALL NOT BEING DONE, PERFORMED THE RECALL AND GO AFTER BAY HARBOR FORD, BUT IN SO MANY WORDS I WAS TOLD TOUGH. I THINK I SAVED THEM FROM A BIG LAWSUIT AS THE CUSTOMER HAULS HORSES. BIG DOLLAR HORSES.