NHTSA Complaint #754317 — 1992 FORD E-350

CRUISE CONTROL WOULD NOT DISENGAGE AT APPROX. 70 MPH WHEN DRIVING ON THE FREEWAY. I WAS ABLE TO REDUCE THE SPEED BY PUMPING THE BRAKES ALTHOUGH EACH TIME I REMOVED MY FOOT FROM THE BRAKE PEDAL THE VAN CONTINUED TO ACCELERATE OUT OF CONTROL. AFTER APPROX. 15 MINUTES AND A VERY FEARFUL RIDE, I WAS ABLE TO EXIT THE FREEWAY AND BRING THE VAN TO A STOP IN A LARGE PARKING LOT. I WAS ONLY ABLE TO DO SO BY APPLYING EXTREME PRESSURE TO THE BRAKES AND PRAYING THAT THEY WOULD NOT FAIL. I QUICKLY TURNED OFF THE IGNITION AND PUT THE VAN IN PARK. I HAD THE VAN TOWED TO SHAMROCK FORD IN DUBLIN, CA. EVEN THOUGH I WAS PAST THE 5 YR. EXTENDED WARANTEE, WITH THE LOW MILEAGE I CONTACTED FORD CUSTOMER SERVICE REQUESTING THIS BE REPLACED BY FORD AT NO COST TO ME. I CONSIDERED THIS FAILURE OF EQUIPMENT A MAJOR SAFETY ISSUE. FORD TOLD ME THERE WAS NOTHING THEY COULD DO FOR ME AND THE REPAIR WOULD BY MY RESPOSIBILITY.*AK