NHTSA Complaint #748275 — 1997 DODGE CARAVAN

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	748275
Vehicle	1997 DODGE CARAVAN
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 8, 2001
Date Filed	July 16, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

VAN IN REVERSE BACKING OUT OF MY GARAGE, WE HEARD A LARGE KNOCK FROM THE ENGINE AND THE VAN ROCKED. AT THIS POINT THE VAN LOCKED UP, COULD NOT MOVE IN REVERSE OR DRIVE. THE VEHICLE WAS LOCKED UP TO THE POINT THAT IT COULD NOT BE PUSHED IN NUETRAL, THE TIRES EVEN SKID ON THE DRIVEWAY WHEN BEING PULLED ONTO THE BACK TO THE TOW TRUCK. TRANSMISSION REPAIR ($1800) REQUIRED. WAS TOLD THAT "PLANETARY" EXPLODED AND DESTROYED TRANSMISSION, A TYPICAL PROBLEM WITH CHRYSLER 3 SPEED TRANSMISSIONS. CALLED CHRYSLER CUSTOMER SERVICE, BUT DENIED ANY HELP DUE TO OVER WARRANTY AND DID NOT PURCHASE AN EXTENDED WARRANTY (THEY JUST WANT MONEY). IT DIDN'T MATTER THAT I HAD TRANSMISSION SERVICE IN JAN. 01 AND EVERYTHING LOOKED FINE. THIS A VERY DANGEROUS PROBLEM, I HAD MY WIFE AND 2 AND 4 YEAR OLD CHILDREN IN THE VAN. WHAT HAPPENS IF VEHICLE LOCKS UP ON THE HIGHWAY?? PLEASE LOOK INTO THIS BEFORE SOMEONE GETS KILLED.*AK

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