NHTSA Complaint #10141584 — 1997 DODGE CARAVAN

TRANSMISSION FAILED, VERMONT, 2003. REPLACED THE TRANSMISSION @ 114,152 MILES - WILSON DODGE, VT - AT 134,826 MILES, TRANSMISSION FLUID LEAKING - HAD NOTICED CLUNKING OCCASIONALLY IN REVERSE. COMPLAINED TO THE DEALER -IRA DODGE, MEDFORD MA RE: CLUNKING: WAS INFORMED THAT THE LEAKING OR TEAR DOWN FOR CLUNKING NOT COVERED UNDER WARRANTY - TO BE MY EXPENSE - SOUND NOT EASILY REPEATABLE - DEALER STATED $150 DIAGNOSTIC CHARGE. ARGUED WITH THE SERVICE MANAGER SAYING THAT THE TRANSMISSION WAS UNDER WARRANTY - HE WAS NOT SYMPATHETIC. CONVINCED HIM TO HAVE HIS MECHANIC TEST DRIVE THE VAN AFTER FIXING THE LEAK (WHICH HE INDEED DID - MILEAGE OUT WAS 134828) AUGUST 2005 - MILEAGE 148781 - LOUD BANG WHILE BACKING UP IN THE HOTEL PARKING GARAGE. CALLED MOPAR CUSTOMER SERVICE AT 800-992-1997 - DATE 8/20/05 - TOLD THAT WARRANTY WAS GOOD IN CANADA BY REP; GIVEN THE NAME OF THE MONTREAL DEALERSHIP - DROVE TO DEALERSHIP 8/21/05 (WITHOUT INCIDENT); INFORMED WARRANTY NOT GOOD IN CANADA. SERVICE MANAGER DROVE THE CAR. UNABLE TO REPLICATE PROBLEM. DROVE HOME (WORCESTER, MA.) NO PROBLEMS. DROVE TO THE DODGE DEALER IN WORCESTER 8/23/05; TRANSMISSION PERSON WAS ON VACATION. TOLD THAT A DIAG WOULD BE $150, TEARDOWN MY EXPENSE. PROBLEM DID NOT OCCUR AGAIN. 10/27 - ENTIRE TRANSMISSION LOCKED - MIDDLE OF BUSY PROSPECT STREET IN CAMBRIDGE. VAN WOULD NOT MOVE. TAKEN TO THE DODGE DEALERSHIP, 900 MILES OUT OF WARRANTY. IRA DODGE SAID COULD DO NOTHING ABOUT DISCOUNTING THE LABOR. THEY ASKED ME TO CONTACT MOPAR WARRANTY. CALLED MOPAR SERVICE 11/2/05, TOLD MY STORY, NO RECORD OF MY CALL ON 8/20/05. TRANSFERRED TO A "SENIOR STAFF AGENT" (EDDIE - EMPLOYEE #9EW) IN THE BUSINESS OFFICE - HE CALLED THE DEALER WHILE I WAS ON HOLD. WHEN HE CAME BACK TO THE LINE HE WAS NO LONGER FRIENDLY, SAYING I WAS BEYOND MY WARRANTY AND THAT DODGE WOULD NOT COVER ANYTHING. ARGUED WITH "EDDIE", ASKED FOR SUPERVISOR. EDDIE DECLINED. *JB