NHTSA Complaint #738356 — 1995 FORD TAURUS

WE WERE NOT GETTING ANY HEAT IN THE CAR. WE ASSUMED IT WAS A MINOR PROBLEM AND TOOK IT TO A LOCAL GARAGE. WE WERE TOLD THAT THE HEAT GASKETS WE BAD. WE TURNED IT INTO OUR WARRANTY COMPANY AND THEY APPROVED REPAIRS. WE PUT OUT OF POCKET $500.00. WE GOT THE CAR BACK 12/22/00 AND STARTED HAVING ENGINE FAILURE RIGHT AWAY. WE BROUGHT THE CAR BACK AND WERE TOLD THE SMALL BLOCK WAS BAD. NOW THE WARRANTY COMPANY SAYS THE ORIGINAL REPAIR SHOULD HAVE BEEN COVERED BY A FORD RECALL THAT WE KNEW NOTHING ABOUT. FORD SAYS THEY ARE NOT RESPONSIBLE FOR THE REPAIR. WHAT NOW. WE ARE OUT $500.00 AND NO CAR. *AK