NHTSA Complaint #10218130 — 1995 FORD TAURUS

1995 FORD TAURUS 3.8L STATION WAGON WITH ONLY 28,000 MILES ON IT BLEW THE HEAD GASKET. TODAY, FEBRUARY 15, 2008 WE CALLED BOB DAVIDSON FORD IN TOWSON, FORD CUSTOMER SERVICE, AND FORD EXECUTIVE OFFICES, WHO ALL SAY THEY WILL NOT GIVE ANY ASSISTANCE TO FIX THE PROBLEM BECAUSE OF THE AGE OF THE CAR. IT DOES NOT MATTER HOW OLD THE CAR IS, IT ONLY HAS 28,000 MILES ON IT AND THIS IS A KNOWN PROBLEM WITH THE CAR. FORD SHOULD PAY TO FIX THE CAR OR GIVE SOME DECENT SORT OF ALLOWANCE TO HELP COVER THE COST OF THE REPAIR. IT HAS BEEN REGULARLY OVER THE YEARS, GENERALLY SEVERAL TIMES A WEEK, BUT NOT FAR, BECAUSE THE OWNER IS ELDERLY. IF IT WAS DRIVEN BY A YOUNGER PERSON, THE PROBLEM WOULD HAVE SHOWN UP YEARS AGO, WELL WITHIN THE 7 YEAR WARRANTY FORD GAVE FOR THIS PROBLEM UNDER FORD SERVICE CAMPAIGN 00M09. WE WANT FORD MOTOR TO PAY FOR THIS REPAIR. WE ARE WAITING FOR AN ESTIMATE TO REPAIR THE HEAD GASKET FROM BOB DAVIDSON FORD IN TOWSON MD. WE DO NOT EVEN KNOW YET IF THE ENGINE HAS BEEN DAMAGED. IT IS TOTALLY UNACCEPTABLE FOR FORD TO REFUSE TO COVER THIS KNOWN DEFECT. WE ARE PLANNING TO WRITE DIRECTLY TO CHAIRMAN WILLIAM CLAYTON FORD ABOUT THIS. WE WOULD APPRECIATE ANY GUIDANCE YOU CAN GIVE US. THANK YOU. *TR