NHTSA Complaint #732067 — 1995 FORD TAURUS

THIS CAR HAD A HEADGASKET FAILURE IN APRIL 2000. IT WAS REPAIRED AT BERGLUND FORD IN SALEM VIRGINIA. BERGLUND DETERMINED THE HEADGASKET FAILURE CAUSED ANTIFREEZE TO CONTAMINATE ALL ENGINE COMPONENTS. WHEN THEY TORE DOWN THE ENGINE THEY FOUND ANTIFREEZE IN EVERY COMPARTMENT OF THE ENGINE. THEY CHANGED ALL GASKETS, REPLACED ALL FLUIDS, DID A CHANGE OF SPARK PLUGS AND CHANGED THE OXYGEN SENSOR. THEY CHARGED ME OVER $388. TO REPLACE GASKETS THEY SAID NEEDED REPLACED BUT WEREN'T COVERED UNDER THE WARRANTY RECALL. I PAID THIS TO GET MY CAR REPAIRED HOPEFULLY CORRECTLY. NO OTHER OPTION WAS GIVEN TO ME EVEN THOUGH I FELT THEY SHOULD HAVE REPLACED THE ENGINE. NOT 5 MONTH LATER I SUFFERED COMPLETE ENGINE FAILURE AFTER ONLY DRIVING AN ADDITIONAL 3,OOO MILES. I ALSO HAD TO HAVE MY CAR TOWED WHICH COST ME ANOTHER $1OO. HUFF FORD, INC IN WYTHEVILLE, VA REPLACED MY ENGINE WITH A RE-BUILT ENGINE UNDER WARRANTY. MY CAR IS STILL NOT REPAIRED CORRECTLY. WHEN THE ENGINE WAS REPLACED SOMEHOW THEY DAMAGED MY STEERING SYSTEM. THE CAR NOW DRIFTS SOMEWHAT IN THE MIDDLE STEERING RANGE SOMETHING I HAVE NEVER EXPERIENCED BEFORE. I HAVE REPORTED THIS TO FORD MOTOR COMPANY AND TO MY LOCAL FORD DEALER BERGLUND FORD AS WELL AS HUFF FORD WHERE THE PROBLEM OCCURRED. I HAVE YET TO HEAR FROM ANY OF THEM ABOUT ADDRESSING THIS PROBLEM. I HAVE AN APPOINTMENT WITH BERGLUND FORD ON 10/04/00 TO ASSESS THE PROBLEM. FORD ALSO TOLD ME VERBALLY I HAVE A 3 YEAR/36,000 MILE WARRANTY ON THE REPLACED ENGINE BUT I CAN NOT GET THEM TO GIVE THIS WARRANTY TO ME IN WRITING EVEN THOUGH I HAVE ASKED FOR IT THREE TIMES. CAN YOU HELP WITH ANY OF THIS? ESPECIALLY REIMBURSEMENT OF COSTS I HAVE HAD TO PUT OUT BECAUSE FORD DID NOT REPAIR MY VEHICLE CORRECTLY YO BEGIN WITH. THANK YOU.