NHTSA Complaint #726871 — 1995 FORD TAURUS

UPON HAVING DIFFICULTY WITH ENGINE OF FORD, TAURUS, TOOK IT TO DEALERSHIP IN NOVEMBER OF 1999 FOR SERVICING, WHEREAS I WAS INFORMED THAT HEAD GASKETS AND VALVE COVERS NEEDED TO BE REPLACED AS WERE LEAKING AND COULD CAUSE SERIOUS ENGINE FAILURE AND DAMAGE THAT WOULD BE EXTENSIVE TO THE VEHICLE. AT THIS POINT, SAID VEHICLE HAD 30,000 MILES ON ODOMETER . BROUGHT VEHICLE TO TWO SEPARATE INDEPENDENT CAR BUSINESSES TO CONFIRM THIS PROBLEM AS EXISTING, THEN PROCEEDED TO NOTIFY FORD MOTOR COMPANY BY BOTH PHONE AND LETTER STATING THE PROBLEM WITH VEHICLE AND EXPRESSING MY CONCERN THAT A CAR SHOULD NOT NEED A HEAD GASKET/VALVE DISORDER AT 30,000 MILES. I ALSO ATATED THAT FORD NEEDS TO ACCEPT SOME RESPONSIBILITY TOWARDS THIS MATTER, WHEREAS THEY HAVE DECLINED. AS OF THIS DATE, AUGUST 7, 2000, I AM STILL ACTIVELY SEEKING JUSTIFICATION AND COMPENSATION FROM FORD, WHO , HAS ACKNOWLEDGED THIS PROBLEM IN THE FORD TAURUS WITH THE 3.8 L ENGINES, BUT NOT THE 3.0 L ENGINE. IT SEEMS THAT THE WARRANTY EXTENSION SHOULD COVER BOTH ENGINES, AS IT IS A DEFECTIVE ASSEMBLY PROBLEM FROM THE FORD MANUFACTURER, AND NOT THE OWNER WHO SHOULD HAVE TO PAY FOR THESE OUTSTANDING REPAIRS DUE TO NEGLIENCE AT FACTORY. *AK