NHTSA Complaint #723436 — 1996 JEEP GRAND CHEROKEE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	723436
Vehicle	1996 JEEP GRAND CHEROKEE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	May 31, 2000
Date Filed	June 23, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IA

Consumer Description

EXITED OFF FREEWAY, SLOWED DOWN TO MERGE INTO TRAFFIC. WENT OVER A MANHOLE COVER (NOT A BIG BUMP, NORMAL MANHOLE COVER) HEARD NOISE LIKE THE TIRES PICKED UP A STONE. DROVE 1/2 BLOCK AND HEARD A RUBBING NOISE, DECIDED TO TAKE VEHICLE TO DEALER SINCE IT WAS ONLY A COUPLE OF BLOCKS AWAY. DEALER SAID THAT THE BOLTS ON THE RIGHT SIDE MOTOR MOUNTS SHEARED OFF AND MOTOR WAS HANGING. DEALER SAID THAT THIS IS NOT COVERED BY MFG AND THAT IT WAS CONSIDERED NORMAL WEAR. I FEEL THIS IS A SAFETY PROBLEM, I HAVE NEVER HAD A MOTOR MOUNT BREAK AND LEAVE AN ENGINE HANGING, I HAVE NEVER HAD A MOTOR MOUNT BREAK AT 47,000 MILES. VEHICLE HAS NEVER BEEN TAKEN OFF ROAD, HAS NEVER BEEN DRIVEN ON GRAVEL - IT IS A VERY PAMPERED JEEP! IS THERE ANY RECALL OR SAFETY REGULATIONS ON SOMETHING LIKE THIS? *AK

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