NHTSA Complaint #720263 — 1997 FORD EXPLORER STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	720263
Vehicle	1997 FORD EXPLORER
Component	STRUCTURE:BODY:DOOR
Date of Incident	January 1, 2000
Date Filed	March 17, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

THE DOOR HANDLE MACHANISM HAS FAILED ON EACH OF THE REAR DOORS. A PLASTIC PIECE BROKE OFF THE MECHANISM. THIS RESULTED IN NOT BEING ABLE TO OPEN THE DOOR FROM THE INSIDE, INHIBITING EGRESS OF ANY PASSENGERS DURING AN EMERGENCY. BOTH FAILED MECHANISMS HAVE BEEN REPLACE BY THE SELLING DEALERSHIP AT OUR EXPENSE. REPRESENTATIVES AT THE DEALERSHIP INDICATED TO US BOTH TIMES THAT THIS IS A COMMON PROBLEM WITH OUR TYPE OF VEHICLE. WE BELIEVE THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. IT IS NOT ALWAYS POSSIBLE TO GET THE VEHICLE IN TO THE DEALERSHIP IN A TIMELY MANNER TO GET THIS DOOR OPENING REPLACED. WE HAD OUR BROKEN PART REPLACED TODAY. FORD PART # F77Z-7821818-AAJ IS THE ONE THAT WAS MOST RECENTLY REPLACED. *AK

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