NHTSA Complaint #717568 — 1999 DODGE RAM 2500

THIS IS MY SECOND TRUCK FROM DODGE. THE FIRST TRUCK THEY REPLACED THE STEERING BOX 4-5 TIMES AND TRIED MANY OTHER THINGS LIKE ALIGNMENT, TIRE PRESSURE, TIRE ROTATION ETC, TO TRY TO CORRECT A SEVERE WONDERING PROBLEM AND THEY COULD NOT FIX THIS. CHRYSLER OFFERED ME A NEW TRUCK TO REPLACE THIS ONE AND I RELUCTANTLY AGREED. I FINALLY TOOK DELIVERY AFTER NUMEROUS PAPERWORK PROBLEMS AND IT TURNED OUT THAT THIS TRUCK HAS THE SAME PROBLEM ALONG WITH SEVERAL PROBLEMS. I HAVE HAD THE TRUCK TO BACK TO THE DEALER NUMEROUS TIMES FOR THE FRONT END AND THEY TRIED FRONT END ALIGNMENTS, TIRE ROTATIONS, MORE TOW ON THE FRONT END, NEW STEERING BOXES, REPLACED THE BRAKES & TURNED THE ROTORS AT 8,000 MILES, REPAINTED ABOUT HALF THE TRUCK ETC. WHEN I FIRST TEST DROVE THE VEHICLE I TOLD THE SALESPERSON (JOE ZAPPIA) AT WILSONS THAT THERE WAS A FRONT END PROBLEM WITH THE VEHICLE AND HE ASSURED ME THAT IT WOULD BE TAKEN CARE OF BEFORE DELIVERY. I TOOK DELIVERY OF THE VEHICLE AND I DROVE THE TRUCK DOWN THE STREET AND REALIZED THAT THE TRUCK WAS NEVER FIXED. I DROVE BACK TO THE DEALERSHIP AND SPOKE TO THE SERVICE MANAGER ON DUTY AND HE TOLD ME THAT THEY NEVER TOLD HIM THAT THER WAS A FRONT END PROBLEM. SO FROM THAT DAY ON IN JANUARY 1999 I HAVE BEEN VERY LUCKY TO KEEP MY TRUCK IN MY OWN LANE GOING DOWN THE ROAD!