NHTSA Complaint #711595 — 1996 FORD TAURUS

THE MAJOR PROBLEM WAS ENGINE OVERHEATING, BROWN COOLANT,LOSS OF HEATER. FORD REPEATED FLUSHED OUT THE HEATER CORE,REPLACED THE COOLLANT, FLUSHED OUT ENGINE, RADIATOR. AFTER ABOUT A YEAR OF THIS THEY FINALLY HAD TO REPLACE THE ENGINE WITH ANOTHER ENGINE, A REBUILT ONE OF COURSE. THEY CONTINUED TO HAVE TO FLUSH OUT THE BROWN COOLANT. NOW THE HEATER DOES NOT WORK AGAIN. THEY SAY THAT SINCE MY WARRANTY IS UP I MUST PAY FOR THE HEATER CORE EVEN THOUGH THEY KNEW IT WAS GOING BAD AND THAT THEY HAD TWO RECALLS ON BROWN COOLANT PROBLEMS. THEY SAY THEY HAVE NOT HAD ANY PROBLEMS WITH ENGINES IF THEY PERFORMED THE RECALL. THEY SHOULD HAVE REPLACED THE HEATER CORE ACCORDING TO THE RECALL NOTICE 98-B23 AND 98B23-S1 BUT DID NOT. THEY REPLACED THE STEERING RACK THREE TIMES TO GET RID OF THE NOISE WHEN TURNING. THEN THEY REPLACED THE SPINDLES WHICH THE ENDS SHOULD HAVE BEEN SEALED AT THE FACTORY BUT WERE NOT. THEY GROUND DOWN THE ROTORS SEVERAL TIMES TO KEEP THE CAR FROM VIBRATING AND REPLACED THEM ONCE. THEY REPLACED THE DOOR LOCK WHICH WOULDN'T ALLOW YOU TO OPEN THE CAR ON THE DRIVERS SIDE AND THEN REPLACED THE HOOD LATCH SO YOU COULD GET UNDER THE HOOD. THEY HAVE REPLACED THE AC KNOB TWICE SINCE THE PLASTIC INSIDE KEEPS BREAKING. THIS CAR HAS BEEN A PIECE OF JUNK SINCE I GOT IT AND CONTINUES TO HAVE PROBLEMS ESPECIALLY WITH THE COOLENT AND THE HEATER SYSTEM.