NHTSA Complaint #10019134 — 1996 FORD TAURUS

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE issue reported to NHTSA

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Complaint Details

ODI Number	10019134
Vehicle	1996 FORD TAURUS
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE
Date of Incident	May 19, 2003
Date Filed	May 22, 2003
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

I HAVE A 96 FORD TAURUS (VIN [XXX]) I HAVE HAD TO HAVE THE HEATER CORE REPLACED 3 TIMES IN THIS CAR SINCE I HAVE HAD IT, THE MOST RECENT TIMES BEING 6 MONTHS APART. THIS IS A VERY COSTLY REPAIR (LABOR IS 675.00) I CALLED FORD TO COMPLAIN AND WAS TOLD NO RECALLS AND NO PROBLEMS WITH THIS. I FOUND OUT TODAY THAT THERE HAS BEEN PROBLEMS WITH THE HEATER CORE AND A TSB HAD BEEN RELEASED ABOUT IT. I THINK FORD SHOULD HAVE TO REFUND ME THE MONEY I HAVE SPENT ON HAVING IT FIXED AND HAVE IT FIXED ACCORDING TO THE TSB ALSO! I HAVE HAD LOTS OF PROBLEMS WITH MY CAR SINCE I BOUGHT IT AND ALL OF THEM SEEM TO HAVE SOME TYPE OF TSB OUT ABOUT THEM, WHY IS FORD NOT RESPONSIBLE FOR FIXING THESE KNOWN PROBLEMS?? *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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