NHTSA Complaint #739767 — 1996 FORD TAURUS

ENGINE AND ENGINE COOLING:COOLING SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	739767
Vehicle	1996 FORD TAURUS
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM
Date of Incident	December 4, 2000
Date Filed	January 30, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

I BROUGHT MY CAR TO MY LOCAL MECHANIC WHEN I NOTICED ANTIFREEZE LEAKING FROM THE CAR IN MY DRIVEWAY. DUE TO COMPLETE CORROSION OF COOLANT SYSTEM, THIS RESULTED IN THE REPLACEMENT OF FREEZE PLUGS, WATER PUMP, RADIATOR, HEAD GASKETS, THERMOSTAT AND HEATER CORE. I WILL HAVE TO BRING IT BACK IN APRIL FOR ANOTHER RADIATOR FLUSHING. I LATER LEARNED FROM A RADIO TALK SHOW THAT THERE HAD BEEN A RECALL ON THE COOLANT SYSTEM FOR THIS AUTO. WHEN I CONTACTED FORD, THEY TOLD ME THERE WAS AN OWNER NOTIFICATION SENT, BUT I NEVER RECEIVED IT AND IT EXPIRED AUGUST 1999. FORD OR THE DEALER REFUSE TO DO ANYTHING SO I DON'T KNOW IF THE RECALL HAS BEEN FIXED BY MY REPAIRS OR NOT AND WILL THIS HAPPEN AGAIN. FORD HAS ALSO REFUSED TO REIMBURSE ME FOR ANY OF THE COSTS. I WOULD APPRECIATE ANY ASSISTANCE

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