NHTSA Complaint #11719428 — 2017 HYUNDAI SONATA

Here is your updated review with that included: ⸻ I am very disappointed with Hyundai Motor America and the service I received at Hyundai of Renton. I own a 2017 Hyundai Sonata and received a letter about a required software update and ignition cylinder protector due to known theft issues. I went to the Renton dealer for the recall service. They performed the software update and were supposed to install the ignition cylinder protector. Unfortunately, my car was later stolen because of this exact issue. The ignition was damaged during the theft, and I had to replace it myself just so I could drive the car. When I returned to the dealer, they refused to install the ignition cylinder protector, saying the ignition was broken. It was broken because of the theft — which happened due to Hyundai’s known defect. After the recall software update, my key fob also stopped working properly. I went back to the dealership, and they refused to fix or properly reprogram my key fob. On top of that, the service manager, John, was very rude and unprofessional. This has been the worst experience I’ve had with a vehicle and a dealership. Because of this situation. Very disappointed.