NHTSA Complaint #11686681 — 2017 HYUNDAI SONATA

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine in my 2017 Hyundai Sonata Sport is defective. Oil pressure failed testing, oil contamination was found on the oil pressure sensor and connector, and the vehicle has experienced excessive oil issues. The engine is still in my possession and available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle has gone into limp mode on the highway, which caused a sudden loss of power and created a dangerous situation in traffic. The car also shakes, misfires, and loses power unexpectedly, which could lead to stalling or loss of control at highway speeds. I do not feel safe driving the car. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Multiple Hyundai dealerships have inspected the car. One confirmed low oil pressure and oil contamination at the sensor. Previous visits dismissed the oil warning and charged me for oil replacement instead of identifying the underlying defect. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes. The vehicle has been inspected by Hyundai dealers multiple times. I also have two inspection reports from the same dealer just two weeks apart with contradictory findings the first showing no oil issue, the second confirming oil contamination and failed oil pressure. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The oil warning light and check engine light have both come on. The vehicle has gone into limp mode, and symptoms have included shaking, misfiring, rough idling, and loss of power. These issues began months ago and have continued despite repeated service visits.