NHTSA Complaint #11719100 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact had previously received notification of Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement), and the vehicle was taken to the dealer, where the contact was informed that no repair was needed. The contact stated that a year and a half later, the vehicle made an abnormal ticking sound while idling and while driving at various speeds. There was no warning light illuminated. The vehicle was taken to the dealer, where the starter was replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed with cam phaser failure. The contact related the failure to the Customer Satisfaction Program: 21N03 (Engine Cam Phaser Replacement). The dealer replaced the cam phasers, the timing chain, the gaskets, the water pump, and other unknown parts. The vehicle was repaired at the owner's expense. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer covered under the Customer Satisfaction Program. The failure mileage was approximately 65,208.