NHTSA Complaint #11675583 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated that while the vehicle was being traded in at the dealer, the contact was informed that the cam phasers needed to be replaced. The vehicle was taken to a second dealer, Upper Marlboro Ford (5701 Crain Hwy, Upper Marlboro, MD 20772), who also determined that the cam phasers needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Programs: 21N03 (Cam Phaser Replacement) and 21B10 (Powertrain Control Module Reprogram for Cam Phaser Rattle); however, the VIN was not included. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 100,000.