NHTSA Complaint #11718789 — 2020 AUDI E-TRON SPORTBACK

Car was serviced for recall work and returned next day with con box failure which controls SOS feature on car. The Con box failures can be caused from battery voltage events and software resets . The car had approximately 38k miles on it at the time of service . The dealer and Audi would not accept any responsibility for the failure of the con box. This feature also controls the phone app and last connected the next day after the service . I tried to contact Audi for a goodwill service request and they denied it. THe SOS is afederal mandated system that no longer works now and cost of repair is $2000 .