NHTSA Complaint #11718429 — 2021 NISSAN ROGUE

June 2025 rear door locks stopped working. (Odometer 12,538) I was unable to lock/unlock doors with key fob or with inside driver's door lock/unlock button. Repaired 06/10/2025 at Mentor Nissan, 44060, by replacement of parts #82500-6R0B & 82501-6R0B: CONTROLLER-LOCK in both rear doors. Incident #2: Feb 2026 front driver-side door lock became inoperable, the same as had occurred with the rear door locks. I'm at Nissan Mentor today (02/17/2026) for evaluation & repair. (Odometer 15,200) Both of these door lock issues resulted in inability to enter/exit vehicle. Very dangerous if someone were unable to exit vehicle in emergency. Otherwise a big inconvenience requiring one to climb over other seats to enter/exit vehicle. The car is under extended warranty. June 2025 I paid $100 deductible plus tax & fee, totaling $110.21. Today's repair cost to be determined. In each incident there were no warning lamps or messages. Both issues began with intermittent lock/unlock failure, then escalated to complete failure within 2-3 weeks. This has caused several inconveniences of not being able to enter the vehicle through the effected doors. And now the second incident again requires waiting for repair. In the first instance with rear door there was a wait of several weeks for the needed replacement parts. I anticipate the same delay with the front door repair. As I write this I'm at Mentor Nissan facility waiting for report from service department.