NHTSA Complaint #11712424 — 2021 NISSAN ROGUE

Back window glass exploded into car and onto garage floor. Had just started car and put in reverse when loud explosion occurred and stopped the car to inspect. Found entire back window shattered and pieces resting inside car trunk, rear seats, and garage floor. Insurer had Safelite come to replace the window but technician could not complete the replacement since the black plastic wiper motor plastic assembly was cracked. Just found a new motor assembly at Nissan Dealer (Capitol in Wilmington, NC) and purchased out of pocket for $380.68 after negotiating a reduction of $200 with the dealer. Also, have a $250 deductible and Safelite charge for new wiper arm and blade $47.