NHTSA Complaint #11718278 — 2022 FORD MAVERICK

I have a 2022 Ford Maverick XL Hybrid and the system that failed is the rear lighting system, specifically the tail lamps, brake lamps, and rear turn signals. This appears to be related to the Body Control Module (BCM) software, which was the subject of Ford Recall 24S27 affecting many 2022–2024 Ford Mavericks. The failure began on my vehicle with the left rear tail lamp assembly (running light, brake light, and turn signal), and within approximately two minutes the right rear tail lamp assembly also stopped functioning. Since that time, the entire rear lighting system has been inoperative while driving. This issue creates an extremely serious safety hazard. While driving, my vehicle has no functioning rear running lights, brake lights, or turn signals. This means other drivers cannot see when I am braking, signaling a turn, or even driving at night. This significantly increases the risk of rear-end collisions or other traffic accidents, especially in low visibility conditions. I was unaware of the issue until visually noticing it when unlocking the vehicle, and there were no dashboard alerts to warn me prior to that either. Loveland Ford in Loveland, Colorado inspected the vehicle and confirmed that the rear lighting system is not functioning. However, instead of addressing the known Recall 24S27 Body Control Module software issue, they stated that LED bulbs were installed where halogen bulbs should be and issued an $816 estimate to replace the bulbs. I have never performed any aftermarket modifications, and the vehicle has only been serviced by Ford dealerships. The vehicle has been inspected by Loveland Ford, an authorized Ford dealership. Ford customer service confirmed that Recall 24S27 exists for this exact issue in many 2022–2024 Ford Mavericks but stated there is no record of my VIN receiving the recall remedy, which could mean the recall was never accomplished. No warning lamps, dashboard messages, or other alerts appeared prior to the failure.