NHTSA Complaint #11718075 — 2017 LEXUS RX

My vehicle is experiencing a mechanical failure of the brake actuator/booster assembly, manifested by a "squawk/bark" noise and abnormal pedal feel during braking. This is a known defect recognized by Lexus under Customer Support Program 23LE04. The dealership technician confirmed the noise is present and recommended a full replacement of the ABS actuator. However, Lexus is denying coverage because the onboard computer has not yet triggered a Diagnostic Trouble Code (DTC). By denying the repair, Lexus is requiring me to operate a vehicle with a confirmed mechanical brake malfunction, which increases the risk of a crash, increased stopping distance, or total brake power assist failure. March 2021 (60k miles): Actuator was replaced under warranty for this exact failure. December 2021 (74k miles): The failure recurred. Lexus and the dealer refused to cover the diagnosis/bleed, forcing me to drive a defective vehicle. February 2026 (110k miles): A Lexus dealer confirmed the part is failing again and quoted $3,000 for replacement. Despite a manufacturer program (CSP 23LE04) existing for this exact part, Lexus refuses to honor it without an electronic code, even though the mechanical failure has been physically confirmed by their own technicians. The component is available for inspection.