NHTSA Complaint #11697705 — 2017 LEXUS RX UNKNOWN OR OTHER

Complaint Details

ODI Number	11697705
Vehicle	2017 LEXUS RX
Component	UNKNOWN OR OTHER
Date of Incident	May 1, 2025
Date Filed	November 5, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My vehicle, a 2017 Lexus RX 350 with approximately 111,872 miles, experienced a near-total failure of the infotainment/navigation screen approximately five months ago (around June 2025). The system would only display the introductory safety message, backup camera feed, a single radio station, and basic map locator functionality—rendering the navigation, full audio controls, climate integration, and touch interface inoperable. This issue severely impacted the vehicle's usability and safety features, forcing me to seek immediate professional service.

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Recent Complaints for the 2017 LEXUS RX

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