NHTSA Complaint #11717243 — 2016 HYUNDAI SONATA

While driving in normal traffic, the engine experienced a sudden and significant loss of power and went into a reduced-power “limp” mode. The check engine light illuminated and the vehicle stored an active P1326 diagnostic trouble code related to the engine/Knock Sensor Detection System (KSDS). Because this occurred in live traffic, the sudden power loss created an unsafe situation that increased the risk of a collision, as the vehicle could not accelerate or keep pace with surrounding vehicles. This issue appears to be directly related to Hyundai Technical Service Bulletin 22-EM-001H-1, which addresses known engine defects and P1326 activation in this model and engine. The vehicle was taken to a Hyundai dealership in West Palm Beach, Florida for inspection, where the code was verified and documentation (including oil change records) was requested. The vehicle has approximately 89,000–90,000 miles. After the dealership inspection, I received an email from Hyundai Motor America Consumer Affairs [XXX] ) stating: “This is Hyundai’s final position in this matter, and we are unable to offer any assistance with regard to this claim.” I believe this position is incorrect, as the symptoms and P1326 activation align with the conditions outlined in TSB 22-EM-001H-1, which Hyundai is supposed to honor when these failures occur. To my knowledge, the vehicle/component has not been inspected by police or insurance representatives. The check engine light and reduced power symptoms first appeared at the time of the incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)