NHTSA Complaint #11717181 — 2022 HONDA PILOT

Vehicle: 2022 Honda Pilot Elite AWD Mileage at first occurrence: ~30,000 miles Current mileage at worsening/repeatability of issue: ~48,000 miles My 2022 Honda Pilot Elite experiences a loss of propulsion during cold starts, most commonly after using remote start. The issue occurs when the vehicle is cold, shifted into Drive, and remains stationary for approximately 10–15 seconds. Under these conditions, the vehicle displays the message “Stop driving when safe. Transmission problem. See manual,” disengages the transmission, and shifts itself into Neutral. The vehicle will not move until it is shut off and restarted. This condition has occurred multiple times and is repeatable under the same circumstances. There are no other warning lights present, and restarting the vehicle temporarily restores normal operation. I reported this issue to my Honda dealer. The dealer contacted Honda North America technical support, who stated they are aware of this exact issue and the specific sequence of events that causes it. Honda advised that they do not consider this behavior a defect and declined to provide any repair guidance or corrective action. This condition results in an unexpected loss of drive capability and could pose a safety risk if it occurs in traffic or at an intersection. The issue can occur during normal vehicle operation and does not involve misuse of the vehicle.