NHTSA Complaint #11655864 — 2022 HONDA PILOT

About five weeks ago I decided I was going to take my kids to the park. Well, when we got there our vehicle wouldn’t go out of park and was stuck with a check engine light on and an emission light on. So, we had to tow it to Honda and they didn’t have a loaner vehicle for us while they were diagnosing the vehicle so we were without a vehicle for three days and then was called by Honda to come get the car that they cleared the check engine light and it’s drivable. Was told we would need a new transmission if the car check engine light comes on again. So, of course the light comes back on the next day. I don’t believe it needs a new transmission. No signs that it does. So I called the dealership and they wouldn’t answer , all departments went to voice mail. So, I called Honda corporate, and they wouldn’t answer next day thw dealership calls me asking me when I can bring the car back up there. So I brought it up there and got into a loaner this time for three weeks now. Was told last week our car is good to go and I can come pick it up and once I got there the check engine light and emission light was still on so they lied to us The corporate office won’t approve a good will transmission because of documentations that they should already have but don’t. And Duval Honda told us to bring the loaner back or they are gonna report it as an unauthorized use of the vehicle which we prolly put me in jail so I asked the gm at Duval Honda if he can at least extend it till the in of the week so we can figure something out since we have jobs and kids and no way of any transportation that he is gonna put us on the streets far as walking and he could careless and told us to get a rental car and if we don’t turn the car in then he will report it. So now we are car less. This car is a lease and we never missed a car payment and we had a car before this one which was a lease and never missed a payment as well. We are forced to walk while we still make car payments.