NHTSA Complaint #11664940 — 2022 HONDA PILOT

Case 11655023 Hello, I need your help. I spoke with Honda and was told they would buy back my truck and someone would contact me. Mrs. Briana called and said I had to keep taking the truck to the mechanic as many times as needed. I explained I had already taken it 8–9 times, but she said it didn’t matter and that I should take it to another dealer. I had already gone to the Mission Valley dealership, showed the mechanic photos and videos, and he agreed something was wrong. I left the truck for 3–4 days, but they only changed the start button. I asked about the brakes, which were making noise, and was told it was “normal.” I insisted on getting them fixed, but they said if parts weren’t broken, Honda wouldn’t replace them. I spoke to the manager, who drove the truck with me and said they would adjust the brakes and fix the faulty fuel sensor. I brought it back on Wednesday, received a service receipt, but when I tried to leave, the truck wouldn’t start. I showed the manager a video of the issue, and he said they would fix it. I returned on Wednesday, left the truck again, and on Thursday a worker called saying the truck had no issues. I reminded them the manager had promised repairs, and they said he would call me. On Friday, I was told the truck had “bad luck,” nothing was wrong, and I should pick it up — or go to another Honda if I wasn’t satisfied.