NHTSA Complaint #11715588 — 2018 JEEP CHEROKEE

The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving over bumps on the roadway, the transmission shifted out of gear. There was an abnormal banging sound while shifting gears. The transmission disengaged while in the park(P). There were no warning lights illuminated. The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was contacted, opened a claim, and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,075.