NHTSA Complaint #11708621 — 2018 JEEP CHEROKEE

The vehicle is experiencing a malfunction involving the Power Transfer Unit (PTU), which is currently subject to an open safety recall. The vehicle has developed severe drivability issues consistent with PTU failure. The vehicle is available for inspection upon request. This condition places my safety and the satety of others at risk because the PTU defect can result in loss of drive power and/or failure of the vehicle to remain securely in park, increasing the risk of a crash or unintended vehicle movement. I contacted an authorized Jeep dealership to schedule service for the safety recall. When I presented the vehicle for the recall appointment, I was informed that no remedy was available and the vehicle was not inspected. As a result, the problem has not yet been confirmed through a full dealership inspection. The vehicle has not been inspected by the manufacturer, law enforcement, or insurance representatives. Prior to seeking recall service, the vehicle exhibited drivability symptoms consistent with PTU malfunction, including: loss of drive power while moving, the Electronic Stability Control light appearing, consistent and loud shaking/clanking of the vehicle while driving, which becomes incredibly severe with speed, preventing me from driving on the interstate. These symptoms prompted me to schedule the recall appointment. I was turned away without inspection due to the lack of an available remedy.