NHTSA Complaint #11715557 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera failure was intermittent. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 26V011000 (Equipment); however, the parts to do the recall repairs were not yet available. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 167,000.