NHTSA Complaint #11714966 — 2024 HONDA PROLOGUE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11714966
Vehicle 2024 HONDA PROLOGUE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

High voltage warning light, service vehicle soon light, reduced speed limit, would not charge past 25%, forward looking camera issues warning light would show up randomly Called the local Honda dealer(01/26/26), talked with service manager, He told me to bring the vehicle in immediately. The Honda dealer refused to fix it under warranty since it was in an accident.(Right fender and driver door needed repaired.) The dealer wanted $300 dollars to perform a diagnostic test on vehicle. Dealer found that the HVAC system had failed which also includes the 12 volt charging system to also fail. Dealer wanted an additional $800 for further diagnostic testing. Informed me that the full warranty was void do to it being in a previous accident and I will be responsible for all repairs for this vehicle. Contacted Honda headquarters and filed a complaint thru them. The car was towed to another dealer where they are working on it currently. No new updates as of 02/02/26

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