NHTSA Complaint #11714495 — 2023 JEEP WRANGLER

I am submitting this complaint regarding a confirmed safety-related defect and manufacturer nonresponse involving my 2023 Jeep Wrangler Willys 4xe, VIN [XXX] . The failed component is the high-voltage hybrid battery system. The vehicle and battery pack are currently located at an authorized Jeep dealership and are available for inspection. The vehicle was delivered to the dealership on December 29, 2025 for recall-related service. On December 30, 2025, the dealership confirmed a high-voltage battery failure. A STAR case was opened and escalated to Stellantis engineering. The vehicle was immediately removed from service and has remained unusable since that date. Prior to removal from service, the vehicle experienced repeated loss of propulsion, Electric Mode Temporarily Unavailable messages, and driveline warnings during normal operation. These symptoms were reported over multiple service visits and documented by video. The vehicle was repeatedly returned to service with repair notes stating “could not replicate” and assurances that it was safe to operate, park indoors, and charge. Those assurances were later contradicted by the confirmed battery failure and recall-related safety restrictions, exposing my family and home to avoidable safety risk. The vehicle is subject to Recall Campaign 68C. Despite confirmation of a safety-related battery failure, Stellantis has not provided a written remediation plan, assigned a decision owner, or communicated a resolution timeline. The dealership has confirmed that further action is blocked pending manufacturer authorization. Stellantis initiated corporate contact by phone on January 27 and January 29, 2026. I responded in writing and by voicemail requesting written follow-up and confirmation of ownership. Stellantis did not respond in writing and did not return my voicemail. I am concerned that a like-for-like high-voltage battery replacement does not adequately remedy the safety defect or restore confidence in INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO