NHTSA Complaint #11714490 — 2015 FORD TAURUS

The contact owns a 2015 Ford Taurus. The contact stated that while reversing, the rearview camera displayed a blank image, an upside-down image, or the message "Please Contact Dealer" was displayed. The contact stated that the dealer replaced the radio three times, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 111,000.