NHTSA Complaint #11714230 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera displayed a black screen while the vehicle was in reverse(R). In addition, the alarm to warn the driver when a pedestrian was walking behind the vehicle or if an oncoming vehicle was behind the vehicle, failed to function as intended. The message "Rear-view camera Unavailable" was displayed. The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.