NHTSA Complaint #11714121 — 2021 INFINITI QX50

I proactively brought my Infiniti QX50 to the dealership for inspection due to the recall. The service department found metal in the engine, which they stated is related to a known recall issue. The service department told me that I need an engine replacement, but Infiniti has denied engine replacement despite this finding. According to the recall, metal inside the engine presents a risk of sudden engine failure, including loss of power while driving, which increases the risk of a crash. The recall exists to prevent this exact outcome, yet the manufacturer is refusing the recommended remedy. I am concerned about vehicle safety and believe this condition should qualify for engine replacement under the recall.