NHTSA Complaint #11713918 — 2018 HYUNDAI TUCSON

My 2018 Hyundai Tucson experienced repeated no-start conditions. The vehicle was initially diagnosed by Randy Wise Hyundai in Flint, Michigan, and I paid approximately $776 for tune-up services that did not resolve the issue. Shortly afterward, the vehicle continued to fail to start. The dealership later determined the starter had failed and provided an estimate of approximately $985 for replacement. Hyundai Motor America denied goodwill assistance and reimbursement for the prior misdiagnosed repair and stated the starter replacement is customer-pay. The vehicle’s inability to start caused loss of reliable transportation and safety concerns due to being stranded. I am submitting this complaint to document starter failure and potential diagnostic issues affecting vehicle safety.