NHTSA Complaint #11713388 — 2016 FORD EDGE

On January 25, 2026, my 2016 Ford Edge experienced a catastrophic brake system failure corresponding to NHTSA Safety Recall 25V-544. The front brake jounce hose ruptured at the crimp, resulting in the immediate and total loss of brake fluid and zero braking pressure. The vehicle is effectively without brakes and is unsafe to operate. ​I attempted to schedule service with the authorized dealer (Pat Armstrong Ford in Wenatchee, WA). The dealer refused to intake the vehicle or authorize a safety rental/loaner, citing that "no remedy is currently available" from Ford Motor Company. ​I am currently stranded with a vehicle that has actively failed due to the safety defect described in the recall. The manufacturer's inability to provide a timely remedy, combined with the dealership's refusal to provide alternate transportation for a "Vehicle Off Road" (VOR) condition, presents an immediate safety risk. I have attached photos verifying the ruptured hose and fluid saturation.