NHTSA Complaint #11693494 — 2016 FORD EDGE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11693494
Vehicle 2016 FORD EDGE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

For the 3rd time in 9 years, my car's brakes stopped working. Submitted complaint to NHTSA back in 2020 the 2nd time it happened (the 1st time under warranty). In January 2025 left work to drive 17 miles home, only to find that the minute I drove into traffic my brakes weren't working again, straight to the floor! Drove 20 minutes to nearest dealer in traffic with hazards on while consistently pulling the emergency brake - it was an awful experience! Next day they say brake hoses were broken and fluid was EVERYWHERE! I heard one employee tell another, "What is going on with these cars and their brake hoses?" This time I had to pay over $1,000 to get it fixed. I'm warning everyone I know NOT to buy this car! My 3 experiences have been so horrid that it absolutely has made me realize that Ford is just not for me or my family!

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