NHTSA Complaint #11718554 — 2016 FORD EDGE

See attached document for complaint. I am writing regarding an issue I am having getting a refund for something I paid for to have repaired that was placed on a recall list by Ford 6 months later. In March 2025 my Ford Edge Sport suddenly lost brakes while I was driving. Thankfully I was not going fast and was able to get pulled over without an accident. I took my car into to the local Ford dealership here in Palestine, TX on 3/20/25 where I had this issue repaired. I received the car back on 3/21/25. I paid 563.16 in total for the repairs. In September 2025, I received a recall letter for this issue. When I called the local dealer I was told I would have to wait for a second letter before they could issue me a refund, and that the company might make me bring it back in again once that second letter was received. I have not received a second letter to date so I reached out again to the local Ford dealership on 11/17/25 and was told they have no idea when this may occur, that it could be months or a year. When this is a recall issue that I have already had to deal with and pay for, why do I have to wait for a refund? Please assist in this issue.