NHTSA Complaint #11712738 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). The contact stated that occasionally there was no image displayed on the screen, or the image was frozen. The failures had occurred several months before receiving the recall notification. The local dealer was contacted several times, and the contact was informed that parts for the recall repair were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.