NHTSA Complaint #11712001 — 2020 CADILLAC CT5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11712001
Vehicle	2020 CADILLAC CT5
Component	ELECTRICAL SYSTEM
Date of Incident	January 9, 2026
Date Filed	January 20, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

The electronic exterior door handle on my CT5 has failed and raises a concern of what if there was an accident and nobody was able to open the door if I was unconscious. I believe that having a key access is not enough and there should be a mechanical exterior door handle instead of an electronic handle that fails and is costly to repair.

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