NHTSA Complaint #11711280 — 2017 GMC TERRAIN

[XXX], our 2017 Terrain Denali displayed code: “Low Oil/Shut Engine Off” so had it towed to Laura Buick/GMC Colllinsville, IL. Laura confirmed the issue was blown rear seal due to design of intake cover and PCV. They checked with aftermarket warranty for VIN [XXX] , warranty contract number [XXX] who said it was not a covered issue. We called Warranty folks also and were told it was an “external issue” and not covered. Appealed to GM Customer Service who said VIN was not covered. The vehicle has approximately 83,000 miles and we referenced PIP5093B and Special Coverage Program number SB-10057977, and Special Coverage Adjustment 16118 Excessive Engine Oil Consumption. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)