NHTSA Complaint #11710827 — 2021 FORD F-150

We own a 2021 Ford F-150, that is down since the first of September, 2025, due to recall 23S65. We've been in weekly contact with our local dealer since then. They are doing everything possible to get the parts in to repair our truck, but parts are and have been on backorder, with no ETA from Ford. We have also been in contact with Ford customer service in Dearborn and had an open case with them. They have closed our case because they can't help and told us the local dealer is responsible, then they moved us to recall department now and no longer respond. We feel 4 months is a ridiculous amount of time on Ford's part for these parts to be on and still on backorder. We have no option for help and wondering if you could. It's has been an extremely difficult situation for us to be without our truck for this extended amount of time.