NHTSA Complaint #11718671 — 2021 FORD F-150

My 2021 Ford F-150 has been inoperable for over three months due to a safety recall involving the rear axle hub. The dealer and manufacturer have been unable to remedy the recall within a reasonable time due to parts unavailability, and no repair timeline has been provided. I requested a loaner vehicle from the dealer and was told there were six to seven customers ahead of me. The dealer reported to Ford corporate that I declined a loaner vehicle, which is not accurate. No loaner was made available to me, and I was forced to obtain alternate transportation through my employer. The dealer initially required payment to inspect my vehicle for the recall and held the truck for approximately one week before stating the issue was not recall related. When I asked how this determination was made, I was told additional payment was required to disassemble the rear hub for further inspection. After escalating the issue and expressing concern about the handling of the recall diagnosis, the dealership director contacted me and later confirmed that the issue was, in fact, related to the recall. However, I was told it would take a couple of months to repair due to parts backorder. At this point, my vehicle has been unusable for over three months with no repair timeline, no manufacturer provided loaner or rental vehicle, and no resolution. I am continuing to make payments and maintain insurance on a vehicle I cannot safely operate due to an unresolved safety recall. This appears to be an unreasonable delay in remedying a safety defect.