NHTSA Complaint #11710119 — 2018 RAM 2500

I own a 2018 Ram 2500 equipped with the 6.7L Cummins diesel engine that I purchased brand new in Iowa. For approximately the last four to five years, my vehicle has displayed persistent warnings including “Service Electronic Braking System,” ABS warning light, and traction control warnings, accompanied by constant audible alerts. As a result, multiple braking safety systems are disabled, including anti-lock braking, stability control, traction control, and cruise control. For several years I contacted Ram dealerships and the manufacturer regarding this issue and was repeatedly told that repair parts were unavailable. During this time, widespread reports of identical failures were being discussed on owner forums and among dealerships. A federal safety recall was eventually issued for the ABS control module, and I received my official recall notification letter approximately one year ago. Despite the recall being active, the manufacturer and local dealerships continue to state that no replacement parts are available and that there is no estimated timeline for when a remedy will be provided. As of today, my vehicle remains unrepaired and continues to operate with disabled braking safety systems and constant warning alarms. This is a heavy-duty truck that is regularly operated in Iowa, where inclement weather conditions including snow, ice, and heavy rain are common. I am concerned about the safety risk posed by operating a vehicle with compromised braking and stability systems and the lack of any available remedy after more than a year under an active safety recall. I am submitting this complaint to document the ongoing safety defect, the prolonged lack of remedy, and the manufacturer’s inability to provide a timeline for repair of this federally recalled braking system.