NHTSA Complaint #11710010 — 2025 TOYOTA CAMRY

My 2025 Toyota Camry XSE (Hybrid) is subject to an open safety recall issued December 16, 2025. The recall involves a serious safety risk, and I was advised by the dealership not to drive the vehicle. At the time of the recall, the vehicle was approximately two months old with about 1,500 miles and in like-new condition. Because there is currently no available remedy, I was required to leave the vehicle stored at the dealership. I have been without use of my own vehicle since January 6, 2026 and am using a loaner vehicle solely due to the safety recall, not by choice. Toyota has stated a fix may not be available until at least Q1 2026, with no defined repair timeline, and customers are being told to wait without interim mitigation. I am concerned about the inability to safely operate my vehicle and the long-term impact of extended storage on a nearly new hybrid vehicle, including hybrid battery health, fuel and fluid systems, seals, tires, and interior and exterior materials. Prior to the recall, the vehicle was routinely garaged and properly maintained, and extended outdoor storage due to the recall introduces risk of premature wear unrelated to normal ownership use. While the dealership has indicated the vehicle may be started periodically, this does not replace normal driving and ownership use. In addition to loss of use, I am required to maintain a $300 monthly loaner vehicle deposit while my vehicle remains unusable due to the recall. Toyota Customer Service has stated they cannot escalate or provide assistance and are instructed to close cases without resolution, creating ongoing financial burden through no fault of my own. Toyota has acknowledged similar recalls on other models lasting extended periods, yet no interim remedy, mitigation plan, or customer relief is offered here. I believe this raises concerns regarding recall remedy timeliness, consumer safety, and loss of use.