NHTSA Complaint #11709682 — 2024 FORD RANGER

I am the original owner of this vehicle and the engine and controls have not been modified in any way. Yesterday while driving at approximately 30 mph on a surface street with dry road conditions in the “2H” setting on the Drive Modes Selection Dial my truck spontaneously shifted into four-wheel drive high and then attempted to switch into four-wheel-drive low – “Rock Crawl Mode.” The rear differential locked, speed was suddenly reduced, and the steering became more difficult. Luckily, I was able to safely pull over. I captured a video at this time documenting the control settings and display image. It took multiple attempts, even in Park and Neutral, to get out of 4WD and back into the 2H setting. Once back in 2H, the truck drove normally. I have had similar experiences at least twice before in this truck with months between them. In those cases, I wondered if I had accidentally bumped the dial control. I am certain that this was not the case yesterday, so this was a spontaneous event initiated by the truck’s computer and/or mechanical controls. I consider this to be a very serious safety hazard, as it dramatically and unexpectedly affected the speed and handling of my truck. I did some online searching today and found that multiple other Ranger Raptor owners have experienced this issue, suggesting that this may be a serious design flaw affecting multiple vehicles. I plan to schedule a service appointment with Ford and notify them directly of this problem and hazard.