NHTSA Complaint #11709585 — 2017 FORD EXPLORER

The passenger side silver cover came off the top rail of my 2017 Ford Explorer. This SOULD be covered by Ford Safety Recall 21S22. I was told by my local Ford dealer my mileage was over the mileage limit of 152,000. My current mileage is 152,197.7; I can send a picture. Any item(s) flying off a vehicle should be a safety concern and covered by ANY recalls. Does Ford and/or NHTSA want to limit the age and/or mileage for safety recall? I was told by my local Ford dealership, this was a 'customer satisfaction' issue and only addressed if the problem was evident at the time of inspection. I've had my vehicle in for routine maintenance (oil change, tire rotation, etc) on a very regular basis. Normally I leave with instructions to fix any recalls on the vehicle. This was not addressed on previous maintenance instances because the broken top rail was not showing signs of distress. (My terms based on the conversation with the local dealership service personnel.) Are you kidding me??? I would expect these types of issues to be addressed/fixed prior to failure. Once failure occurs, the potential for roadway damage has happened. I'm having problems uploading my files on your system.