NHTSA Complaint #11700271 — 2017 FORD EXPLORER

Vehicle: 2017 Ford Explorer Issue: Hood paint peeling / paint delamination Component: Exterior / Structure / Body / Paint Safety Concern: Corrosion risk and impaired visibility Description: The paint on the hood of my 2017 Ford Explorer is peeling and delaminating down to the bare aluminum, starting at the front edge and spreading across the hood. This is a known and widespread issue on 2013–2018 Ford Explorers involving defective paint adhesion on aluminum body panels. Ford previously issued TSB 17-0062 and Customer Satisfaction Program 19N01 addressing this exact problem. My vehicle is experiencing the same failure pattern described in these bulletins. The paint peels off in sheets, exposing bare metal to corrosion. This creates a safety concern because corrosion in this area can weaken the structure, and loose/chipped paint can detach while driving. Ford dealers acknowledge the issue but state that the program has expired, even though the defect continues to occur. This appears to be a manufacturing defect that affects a large number of Ford vehicles and needs further investigation and manufacturer accountability, dependability and loyalty, positivity and innovation (which happen to be FORD’s Core Values)to solve the manufacturers defect problems. Further service concerns at Michigan City Ford Dealership include: 1. Previously scheduled oil change, nobody present on the building except 1 guy at back desk down hallway watching YouTube videos, didn’t know where my key was, after searching, located my key and unaware that the oil change had not occurred until I brought it up, Ford employee asked if I would like to reschedule without apology, I declined. 2. A pillar recall: only half repaired on 11/17/2025 due to not properly ordering all parts after multiple inspections. Advisor said he would be “stealing” the parts from another customers appointment to finish A pillar recall on 11/19/2025. More time and energy cost to customer due to lack of accountability.